Standard Shipping Deliveries
Deliveries will take place Monday – Friday during normal business hours, excluding public holidays.
- For Courier deliveries, the estimated delivery times from despatch are:
- Melbourne – Approximately 1-3 business days
- Sydney, Adelaide – Approximately 2-5 business days
- Brisbane, Perth – Approximately 3-10 business days
Please allow up to 10 business days for rural areas
Faulty or Damaged Items
In any case of items arriving broken or faulty, please get in contact with us within 48 hours of receiving your items in order for our staff to investigate. We may request photos and proof of purchase of the faulty/broken item to make the situation an ease to deal with.
**PLEASE NOTE- It is important that you inspect the items you have purchased once delivered or picked up. If there are obvious marks or signs of damage to outer packaging do not accept or sign the delivery note and please email us with images at firstname.lastname@example.org**
At the time of purchase customers will receive an ETA of when item will be received into our showroom. We will endeavor to give you a call once we receive the stock into store for you to collect within 14 working days.
**Please note bigger items such as baths and toilets will need to be picked up on weekdays before 2pm due to access of item and storage closing after hours**
**Our showroom is not open on Public Holidays, sorry for any inconveniences**
Please see below our opening hours